We're Here to Help
Get the support you need to make your events successful. Our team is ready to assist you with any questions or issues.
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Send us a detailed message and we'll get back to you within 24 hours
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Chat with our support team in real-time during business hours
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Average response time: < 2 minutes
Available in English
Frequently Asked Questions
Find quick answers to common questions about our platform
How do I create my first event?
Sign up for an account, click "Create Event", and follow our step-by-step wizard to set up your event details, pricing, and tickets.
What payment methods do you accept?
We accept all major credit cards, PayPal, and bank transfers for larger events. All payments are processed securely through Stripe.
Can I customize my event page?
Yes! You can upload your own images, customize colors, add your logo, and include custom fields to match your brand.
How do I manage attendee registrations?
Access your dashboard to view all registrations, export attendee lists, send updates, and manage check-ins on event day.
What happens if I need to cancel an event?
You can cancel events through your dashboard. We'll automatically process refunds to attendees and provide support for rescheduling.
Is my data secure?
Absolutely. We use enterprise-grade security, SSL encryption, and comply with GDPR and other privacy regulations to protect your data.
Get in Touch
Need more help? Here's how to reach us
Email Us
support@airbase.fm
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Mon-Fri, 9AM-6PM EST
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